Our Promise
Returns & refunds
If a piece isn't right, send it back within 30 days. Faults are always covered — and either way, we pay the postage.
What we accept
You have 30 days from delivery to return a piece for a full refund. Two ways that works:
- Changed your mind. Send it back unworn and unused, in its original condition and box, and we'll refund you in full.
- Something's faulty. Anything that arrives broken, defective, or not as described — we'll replace it or refund you, whichever you prefer.
Bond & Fifth pays the return shipping in both cases. We send you a prepaid label, so you're never out of pocket to return something.
What we can't accept
Because our pieces are worn against the skin, a few things fall outside the window:
- Pieces that have been worn, scratched, or altered — returns need to come back in original condition
- Normal wear over time, including tarnish from lotions, perfume or chlorine
- Damage from an accident, alteration, or resizing by someone else
- Welded permanent jewelry, which is a service performed in person rather than a shipped item
- Anything sent back more than 30 days after delivery
Snapped a welded bracelet? That's not a return — it's a re-weld, and it's a quick fix. See permanent jewelry for re-weld pricing.
How to start a return
- 1Email us at info@bondandfifth.com within 30 days of delivery.
- 2Include your order number. If something's faulty, add a photo — it usually saves a round of questions.
- 3We'll reply within two business days with a prepaid return label.
- 4Once the piece reaches us, your refund goes back to your original payment method within 5–10 business days, or we ship a replacement — your call.
Questions before you buy? We'd rather talk it through than have you guess — get in touch.
Last updated 29 July 2026