Our Promise
Returns & refunds
If a piece isn't right, send it back within 30 days. Faults are always covered, and either way, we pay the postage.
What we accept
You have 30 days from delivery to return a piece for a full refund. Two ways that works:
- Changed your mind. Send it back unworn and unused, in its original condition and box, and we'll refund you in full.
- Something's faulty. Anything that arrives broken, defective, or not as described. We'll replace it or refund you, whichever you prefer.
Bond & Fifth pays the return shipping in both cases. We send you a prepaid label, so you're never out of pocket to return something.
What we can't accept
Because our pieces are worn against the skin, a few things fall outside the window:
- Pieces that have been worn, scratched, or altered: returns need to come back in original condition
- Normal wear over time, including tarnish from lotions, perfume or chlorine
- Damage from an accident, alteration, or resizing by someone else
- Welded permanent jewelry, which is a service performed in person rather than a shipped item
- Anything sent back more than 30 days after delivery
Snapped a welded bracelet? That's not a return, it's a re-weld, and it's a quick fix. See permanent jewelry for re-weld pricing.
How to start a return
- 1Email us at info@bondandfifth.com within 30 days of delivery.
- 2Include your order number. If something's faulty, add a photo, it usually saves a round of questions.
- 3We'll reply within two business days with a prepaid return label.
- 4Once the piece reaches us, your refund goes back to your original payment method within 5–10 business days, or we ship a replacement, your call.
Questions before you buy? We'd rather talk it through than have you guess. get in touch.
Last updated 29 July 2026